Return & Refund Policy

At RainArmor, we want every customer to feel confident when shopping with us. This Return and Refund Policy explains the conditions and procedures for returning an item or requesting a refund.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product should be:

• Unworn and unused
• In its original condition
• Free from damage, stains, odors, or signs of wear
• Returned with its original packaging and included accessories
• Accompanied by valid proof of purchase

Products that have been used outdoors, washed, altered, intentionally damaged, or returned incomplete may not qualify for a refund.

Free Returns

RainArmor offers free returns for approved return requests submitted within 30 days of delivery.

Please contact our customer support team before returning an item. Once your request has been reviewed, we will provide return instructions and, where applicable, a prepaid return shipping label.

Items returned without prior authorization may be delayed, refused, or sent to an incorrect location. Please do not return products to the address shown on the package unless our support team confirms that address in writing.

How to Request a Return

To begin a return, email us at support@rainarmor.shop and provide:

• Your full name
• Your order number
• The email address used for the purchase
• The name of the item you wish to return
• The reason for the return
• Clear photographs if the item is damaged, defective, or incorrect

Our support team will review your request and provide further instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

Contact us promptly if your order is damaged during transportation, contains a manufacturing defect, or includes the wrong product. Please provide clear photographs of the product, packaging, and shipping label so that we can assess the issue.

When a claim is approved, we may offer an appropriate solution such as:

• A replacement
• A full refund
• A partial refund
• Another reasonable resolution agreed upon with the customer

You will not be charged return shipping for an approved damaged, defective, or incorrect item.

Size and Fit Concerns

Customers are encouraged to review all available sizing information before placing an order.

If the product does not fit as expected, you may request a return within the 30-day return period, provided the item remains unworn, unused, and in its original condition.

Refund Processing

After we receive and inspect the returned item, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Processing times vary depending on the bank, card provider, or payment service used during checkout.

Shipping fees are not deducted because RainArmor provides free standard worldwide shipping.

Order Cancellations

Orders may only be cancelled before they enter processing or shipment preparation.

Please contact us as soon as possible at support@rainarmor.shop. We cannot guarantee that a cancellation request will be completed once an order has been processed or shipped.

If the order has already shipped, you may request a return after receiving it.

Refunds for Missing Packages

If tracking shows that an order has not been delivered within a reasonable period, please contact us so we can investigate the shipment.

A refund or replacement may be provided when the carrier confirms that a package has been lost. Refunds may not be available when an order was delivered to the address entered by the customer or when incorrect delivery information was provided during checkout.

Return Abuse

RainArmor reserves the right to decline returns involving repeated misuse, fraudulent claims, excessive wear, intentional damage, or activity that violates this policy.

This policy does not limit any mandatory consumer rights available under applicable law.

Return Contact

Email: support@rainarmor.shop
Phone: (437) 555-0127
Address: 36 Baldwin St, Toronto, ON M5T 1L3, Canada